This conclusion is derived from the increasing number of cases heard by the Malaysian Consumer Claims Tribunal. More people are turning to the tribunal for help as they are more aware of its effectiveness and their right as consumers.
Tribunal for Consumer Claims Malaysia (MCCT) / Tribunal Tuntutan Pengguna Malaysia (TTPM) is an independent body established under Section 85, Part XII of the Consumer Protection Act 1999. The Tribunal operates under the Ministry of Domestic Trade, Co-operatives and Consumerism. The primary objective of the Tribunal for Consumer Claims is to provide an alternative redress mechanism, apart from the courts, for a consumer to claim for any loss suffered (in respect of any goods or services purchased or acquired) in a less cumbersome, speedy manner and at a minimal cost.
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Here are the address and links to help you get your money back at the tribunal. Hopefully you’ll get your money back, and that you’ve learned your lesson. Good luck!
Malaysia Consumer Tribunal / Tuntutan Tribunal Pengguna MalaysiaTribunal Tuntutan Pengguna Malaysia,
Kementerian Perdagangan Dalam Negeri, Koperasi dan Kepenggunaan,
Aras 5, Podium 2,
No. 13,Persiaran Perdana, Presint 2,Talian Bebas Tol/Toll Free Line: 1-800-88-9811
Tel : 03-8882 5822
Faks : 03-8882 5831
Kuala Lumpur BranchKetua Seksyen,
Tribunal Tuntutan Pengguna Malaysia,
Tingkat 16, Putra Place,
100, Jalan Putra,
50622 KUALA LUMPUR.
TEL: 03-4042 4181 / 4042 4194
FAKS: 03-4042 4259
Other Tribunal branches in Malaysia
Online report @ e-Aduan: http://e-aduan.kpdnkk.gov.my/